At Rainwood Hotels (“Rainwood Hotels”, “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, or contact us through our online services.
Information We Collect
We collect only the information necessary to respond to your inquiries and provide our hospitality services.
This may include:
- Full name
- Email address
- Phone number
- Check-in and check-out dates
- Preferred hotel or resort
- Number of guests
- Special requests or additional information you choose to provide
- Any information you voluntarily submit through contact, booking inquiry, or WhatsApp forms
We may also automatically collect certain technical information when you browse our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Website usage statistics through cookies or analytics tools
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Process booking requests and reservation inquiries
- Contact you regarding your requested stay
- Recommend suitable hotels, resorts, cruises, or travel experiences
- Improve our website and customer experience
- Send promotional offers, newsletters, or updates (only where permitted by applicable law or with your consent)
- Maintain internal business records
- Comply with applicable legal obligations
Rainwood Hotels does not sell products through this website and does not collect online payment information through its inquiry forms. ([Rainwood Hotels & Resorts][2])
Booking Inquiries
Our website allows visitors to submit booking inquiries.
Submitting a booking inquiry does not constitute a confirmed reservation. A member of our reservations team will contact you to discuss availability, pricing, and reservation details. ([Rainwood Hotels & Resorts][2])
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember website preferences
- Analyze website traffic
- Improve website performance
- Understand visitor behavior
You may disable cookies through your browser settings. However, certain features of the website may not function as intended.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Our reservation and customer support teams
- Hotels and resorts managed or represented by Rainwood Hotels for fulfilling your inquiry
- Trusted technology or service providers who assist us in operating our website or communications
- Government authorities or law enforcement agencies where required by applicable law
All third parties are expected to protect your information appropriately.
Data Security
We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Respond to your inquiry
- Manage reservations or customer communications
- Fulfill legal, regulatory, accounting, or operational requirements
When your information is no longer required, we securely delete or anonymize it where reasonably practicable.
Third-Party Links
Our website may contain links to third-party websites, booking platforms, maps, or social media pages.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before sharing any personal information.
Marketing Communications
If you choose to subscribe to promotional communications, we may occasionally send information regarding:
- Hotel offers
- Seasonal packages
- Promotions
- New property launches
- Travel experiences
You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw previously given consent (where applicable)
- Object to certain processing activities
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The revised version will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Rainwood Hotels
X889+4JV, Vyttila Mobility Hub Road
Vyttila, Ernakulam
Kerala – 682019
Phone: +91 8592969676
Email: agm@rainwoodhotels.com
Website: www.rainwoodhotels.com